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Contractors, Tamatra Davenport and Troy Small, Enterprise Service Desk technicians work help tickets at the 690th NSS’s newest location of the Air Force ESD May 27. Helpdesks are transitioning from independently operated and managed entities at the base or major command level, to a single virtualized AF information technology Enterprise Service Desk geographically dispersed across four world-wide locations, operating within one logical Air Force network domain.  The remaining helps desks are located at Ramstein Air Base, Germany; Maxwell AFB-Gunter Annex, Ala. and Hickam AFB, Hawaii. (US Air Force photo by Ted Koniares)


ESD ribbon cutting

Contractors, Tamatra Davenport and Troy Small, Enterprise Service Desk technicians work help tickets at the 690th NSS’s newest location of the Air Force ESD May 27. Helpdesks are transitioning from independently operated and managed entities at the base or major command level, to a single virtualized AF information technology Enterprise Service Desk geographically dispersed across four world-wide locations, operating within one logical Air Force network domain. The remaining helps desks are located at Ramstein Air Base, Germany; Maxwell AFB-Gunter Annex, Ala. and Hickam AFB, Hawaii. (US Air Force photo by Ted Koniares)

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Ted Koniares
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