Enterprise Service Desk opens newest location

Airman 1st Class Jason Debelevich, 690th Network Support Squadron Enterprise Service Desk technician, Eric Dudley, ESD technician, Col. Donald C. Lock, 690th Network Support Group commander, and Chief Master Sgt. James Wallrich, 690th NSS Superintendent, cut the ribbon at the grand opening of the 690th Network Support Squadron’s newest location of the Air Force Enterprise Service Desk May 27. Helpdesks are transitioning from independently operated and managed entities at the base or major command level, to a single virtualized AF information technology ESD geographically dispersed across four world-wide locations, operating within one logical Air Force network domain.  The remaining helps desks are located at Ramstein Air Base, Germany; Maxwell AFB-Gunter Annex, Ala. and Hickam AFB, Hawaii. (US Air Force photo by Ted Koniares)

Airman 1st Class Jason Debelevich, 690th Network Support Squadron Enterprise Service Desk technician, Eric Dudley, ESD technician, Col. Donald C. Lock, 690th Network Support Group commander, and Chief Master Sgt. James Wallrich, 690th NSS Superintendent, cut the ribbon at the grand opening of the 690th Network Support Squadron’s newest location of the Air Force Enterprise Service Desk May 27. Helpdesks are transitioning from independently operated and managed entities at the base or major command level, to a single virtualized AF information technology ESD geographically dispersed across four world-wide locations, operating within one logical Air Force network domain. The remaining helps desks are located at Ramstein Air Base, Germany; Maxwell AFB-Gunter Annex, Ala. and Hickam AFB, Hawaii. (US Air Force photo by Ted Koniares)

Lt. Col. Donald R. Lewis, 690th Network Support Squadron commander welcomes the audience to the grand opening of the 690th NSS’s newest location of the Air Force Enterprise Service Desk May 27. Helpdesks are transitioning from independently operated and managed entities at the base or major command level, to a single virtualized AF information technology ESD geographically dispersed across four world-wide locations, operating within one logical Air Force network domain.  The remaining helps desks are located at Ramstein Air Base, Germany; Maxwell AFB-Gunter Annex, Ala. and Hickam AFB, Hawaii. (US Air Force photo by Ted Koniares)

Lt. Col. Donald R. Lewis, 690th Network Support Squadron commander welcomes the audience to the grand opening of the 690th NSS’s newest location of the Air Force Enterprise Service Desk May 27. Helpdesks are transitioning from independently operated and managed entities at the base or major command level, to a single virtualized AF information technology ESD geographically dispersed across four world-wide locations, operating within one logical Air Force network domain. The remaining helps desks are located at Ramstein Air Base, Germany; Maxwell AFB-Gunter Annex, Ala. and Hickam AFB, Hawaii. (US Air Force photo by Ted Koniares)

Contractors, Tamatra Davenport and Troy Small, Enterprise Service Desk technicians work help tickets at the 690th NSS’s newest location of the Air Force ESD May 27. Helpdesks are transitioning from independently operated and managed entities at the base or major command level, to a single virtualized AF information technology Enterprise Service Desk geographically dispersed across four world-wide locations, operating within one logical Air Force network domain.  The remaining helps desks are located at Ramstein Air Base, Germany; Maxwell AFB-Gunter Annex, Ala. and Hickam AFB, Hawaii. (US Air Force photo by Ted Koniares)

Contractors, Tamatra Davenport and Troy Small, Enterprise Service Desk technicians work help tickets at the 690th NSS’s newest location of the Air Force ESD May 27. Helpdesks are transitioning from independently operated and managed entities at the base or major command level, to a single virtualized AF information technology Enterprise Service Desk geographically dispersed across four world-wide locations, operating within one logical Air Force network domain. The remaining helps desks are located at Ramstein Air Base, Germany; Maxwell AFB-Gunter Annex, Ala. and Hickam AFB, Hawaii. (US Air Force photo by Ted Koniares)

Technicians work help tickets at the AF Enterprise Service Desk floor, at the 690th Network Support Squadron, which is the newest location of the Air Force ESD May 27. Helpdesks are transitioning from independently operated and managed entities at the base or major command level, to a single virtualized AF information technology ESD geographically dispersed across four world-wide locations, operating within one logical Air Force network domain.  The remaining helps desks are located at Ramstein Air Base, Germany; Maxwell AFB-Gunter Annex, Ala. and Hickam AFB, Hawaii. (US Air Force photo by Ted Koniares)

Technicians work help tickets at the AF Enterprise Service Desk floor, at the 690th Network Support Squadron, which is the newest location of the Air Force ESD May 27. Helpdesks are transitioning from independently operated and managed entities at the base or major command level, to a single virtualized AF information technology ESD geographically dispersed across four world-wide locations, operating within one logical Air Force network domain. The remaining helps desks are located at Ramstein Air Base, Germany; Maxwell AFB-Gunter Annex, Ala. and Hickam AFB, Hawaii. (US Air Force photo by Ted Koniares)

LACKLAND AIR FORCE BASE, Texas -- The 690th Network Support Squadron symbolically celebrated the grand opening of the newest location of the Air Force Enterprise Service Desk May 27 with a ribbon-cutting ceremony and open house.

The 690th NSS opened its doors to family members and guests to showcase the new facility and mission.

Helpdesks are transitioning from independently operated and managed entities at the base or major command level, to a single virtualized Air Force information technology Enterprise Service Desk geographically dispersed across four world-wide locations, operating within one logical Air Force network domain.

The responsibility to establish, operate and maintain the ESD belongs to the 690th Network Support Squadron. The other helps desks are located at Ramstein Air Base, Germany; Maxwell AFB-Gunter Annex, Ala. and Hickam AFB, Hawaii.

"Cutting this ribbon today isn't the end. It is merely symbolic of the opportunity to grow in terms of headcount, but more importantly, in terms of operational maturity," said Lt. Col. Donald R. Lewis, 690th NSS commander.

"When 1s and 0s aren't moving, neither is today's Air Force. Effective identification, prioritization, routing and resolution of incidents are essential. To be effective, we have to be more than just a help desk," said Colonel Lewis. "We need to fix what's broken across the enterprise. And we are."

The colonel recognized several people who were key players in bringing together the ESD - Master Sgt. Jose Larrea and Staff Sgt. Delbert Butcher, who are deployed; Master Sgt. Jason Wieringa, who recently retired, and Capt. Jay Crawford from the Air Force Network Integration Center, who has moved on to another job. He also recognized Senior Master Sgt. Collin Weston, flight chief; Tech Sgt. Michelle Cruz, requirements manager; Staff Sgt. Greg Davis, project manager; and the first ever plans and resources flight commander, 1st Lt. Rahson Taylor.

"The 690th NSS is on its way to a work force of 622 military, civilian and contractor personnel, creating - I'm told - the world's largest service desk operation."